FAQs

Checkout our frequently asked questions below. If you still can't find your answer, please contact us. Our team is available Monday to Thursday 9:00 am - 6:00 pm EST and Friday 9:00 am – 5:00pm EST.


Sales: sales@pauersports.com
Phone: (937) 207-9646

Complete and submit our CONTACT US form to get your order started today. A customer service representative will be in contact within 24 hours of your request.

Free ground shipping is available on all team* orders. If you’d would like to expedite your order select UPS Standard Overnight, UPS 2 Day, or Next Day Saver at checkout. Price will be calculated at checkout based on your order’s size and weight.

All orders ship within 1-2 business days from the date of your order confirmation. All custom orders will ship within 3-4 weeks after payment has been made. Unfortunately, we cannot guarantee and exact date, but our customer service representatives will be happy to help.

We are not able to make any changes to an order or cancel it once it has been placed. We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it.

Yes, all team custom orders are subject to discount. Please contact your customer service rep today at sales@pauersports.com or call us at 937-813-7120.

Our current business model is to maintain our low prices by selling direct to the customer. Wholesale pricing is not available.

Yes! Please contact a store or sales representative for more details and to set up an account.

We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification.

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.

Damaged items must be reported within 7 days of receipt. All damages should be reported to customerservice@pauersports.com, be sure to include all information regarding the item. We will contact you with next steps.

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.

We accept Visa, Mastercard, American Express, Discover, Venmo, Check, Paypal and Afterpay.