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Policies

RETURNS:

Pauer Sports is 100% committed to customer satisfaction! All orders must be returned within 30 calendar days in the condition they were received to be considered for a full refund. 

  1. Email customerservice@pauersports.com with subject line RETURN REQUEST and include the following:
    1. Contact information
    2. Order # or team name or proof of purchase 
    3. Reason for request
    4. Photo of item (only required if damaged)
  2. A customer service representative will be in contact within 2 business days to solidify next steps to make it right.
  3. Approved refunds will be completed to the original pay method. If another option is preferred, it is at the discretion of the customer service representative.
    1. Pauer will pay the return shipping costs if the return is a result of our error
    2. Ship to:  2762 Wilmington Pike Dayton, OH 45419
    3. Expect to see your refund 7-10 business days from the date we receive the returned package.  Timing is dependent on the issuing bank posting the credit  
  4. All refund recipients will receive an email confirmation once Pauer has processed the refund.

***All custom orders are final sale


EXCHANGES:

We are not accepting exchanges at this time.


FINAL SALE:

All items marked Final Sale at the time of purchase are not eligible for a return.  All custom apparel sales are final.  


DAMAGED or INCORRECT ITEMS:

Oh no!  Please accept our apology! We will work diligently to get this fixed ASAP! 

  1. Email customerservice@pauersports.com with subject line DAMAGED or INCORRECT ITEM and include the following:
    1. Contact information
    2. Order # or team name or proof of purchase
      1. **Damaged items must be reported within 7 calendar days of receipt 
    3. Photo of item (required)
  2. A customer service representative will be in contact within 1 business day with a game plan to make it right.
  3. Pauer will provide a return shipping label to the address you provide

ORDER CANCELLATION OR CHANGE REQUEST:

We are not able to make any changes to an order or cancel it once it has been placed. 


PAYMENT:

Options for payment include Visa, MasterCard, American Express, Discover, Venmo, Check, PayPal and Applepay.


SHIPMENT:

Online orders:  Ship within 1-2 business days from the date of your order confirmation.


Custom orders:  Ship within 3-4 weeks after payment has been made. 

    ** All custom lead times subject to vary based on seasonal business. 


FREE ground shipping is available on all custom team orders. If you would like to expedite your order select UPS Standard Overnight, UPS 2 Day, or Next Day Saver at checkout. Price will be

calculated at checkout based on your order’s size and weight.


WARRANTY:

Items with warranty included with purchase are indicated online with the item (i.e. Bat).


WHOLESALE OR RESELLER:

Wholesale pricing is not available.  Our current business model supports sales directly to the consumer.  


FITTING PACKAGES:

There will be a $100 security deposit for fitting package requests that must be received prior to shipping out the package.  All packages will have an itemized checklist signed by the Pauer sales representative. The customer should notify their sales rep within 24 hours if all garments were not received.  


The $100 security deposit can be sent back to the customer or applied to their order once Pauer receives the fitting package back in good order.  In the event the package is not sent back in its entirety, the deposit will not be refunded or credited to the order If the fitting package is not returned to Pauer, an additional $250 will be charged to cover the cost.  


(Sales reps only) - A fitting package can be provided to you upon request.  It will be the sales rep’s responsibility to cover the cost of any missing items that are reordered to make your package complete again. 

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